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Shipping Information

SHIPPING POLICY

All orders will be shipped within 1-2 business days via USPS. 

Orders over $75 are eligible for free ground shipping. Oversized items are excluded from this promotion, including the Schacht School Loom.

 

RETURNS

Within 30 days of purchase, most items can be returned for a full refund (please see exclusions below). The customer is responsible for the cost of return shipping.


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

The following items are final sale and cannot be returned:

  • Yarn that has been wound
  • Fabric
  • Discounted/sale items
  • Gift cards or other downloadable products
  • Merchandise that has been altered in any way


If you would like to return and items you have purchased, please email us at hello@brooklyncraftcompany.com within 30 days of your original purchase to initiate the process. We are unable to process returns after 30 days.

 

 

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