FREQUENTLY ASKED QUESTIONS
Can I Cancel My Registration For A Workshop/Class?
We are unable to offer refunds on workshop registrations, but we can issue you credit if you cancel at least 48 hours before the scheduled workshop. After 48 hours, we cannot offer a credit or reschedule. Please read more about our cancellation policy here. In fairness to all our customers, we can't make exceptions--sorry!
What If I'm Running Late?
We know life is busy in NYC, but please try to arrive to class at least five minutes early (and remember to allow extra travel time if you will be taking the G train!). We will make every effort to accommodate late arrivals, but we reserve the right to not accept students who arrive more than 15 minutes late, if it will impede the learning experience for the rest of the class.
What is Your Merchandise Return Policy?
We offer refunds or exchanges within 14 days if accompanied by a receipt and if the merchandise is unaltered. Any merchandise cut at the time of purchase (yarn, fabric, trims, etc) is final sale. Our full return policy can be found here.
I Want To Teach A Workshop at Brooklyn Craft Company!
Awesome, we'd love to hear from you! If you're interested in becoming an instructor, email us at hello [at] brooklyncraftcompany [dot] com. Please tell us a little bit about your background and describe the workshop you'd like to teach. Be sure to include links to your crafty work, including your blog, Instragram, Etsy shop, or any other online samples you can provide.
What Age Students Can Come to Your Workshops? Do You Offer Kids' Classes?
The workshops offered on our main calendar are for adults only (age 18 and up).